Returns & exchanges

30-day returns

Unopened bags can be returned within 30 days of delivery — we refund the full purchase including shipping.

Opened bags

Taste is subjective. If you're unhappy with an opened bag, write to support@demo.cartwright.app and tell us what you tasted. We'll either send a different origin or refund you.

How to return

1. Email support@demo.cartwright.app with your order number 2. We send you a return label 3. Pack the bag securely and drop it off at GLS 4. We refund on receipt